Navigating the complex decision of building versus buying a chatbot platform requires exploring strategic considerations, industry insights, and practical approaches. That is a fancy way of saying it is a tough decision!
Like any software project, building a chatbot requires careful planning. While all software projects fall along the Waterfall-Agile spectrum. I believe chatbot projects should lean closer to the Agile end, emphasizing rapid prototyping and iteration over extensive upfront planning. This post draws on my experience with numerous chatbot projects and outlines what successful teams have done at the start.
How many developers does it take to build a chatbot? Would you be surprised if I told you that developers are not the most important role on a chatbot project team? In this post we go through the who to the what, where the what is a chatbot project and the who is you!